Vale WISP LTD
Melin Meredydd, Rhewl, Ruthin, Denbighshire, LL15 2UA. Please note this is NOT a trading address.
Vale WISP LTD
Virgin Money / Clydesdale Bank
Vat Registration Number: 427 3823 89
These terms and conditions set out the agreements between (1) you (‘you’, ‘the customer’ or ‘your’) and (2) Vale WISP LTD (‘we’ ‘us’, “our” ‘Vale WISP LTD’) (trading as ‘Vale WISP’).
Vale WISP is a trading name of Vale WISP LTD – Registration No. 14441250
As part of providing you with the service under this agreement, Vale WISP LTD reserve the right to subcontract works to third party contractors when appropriate.
Your use of the services will be governed by the terms of these agreements. Please read through these terms and conditions carefully.
Vale WISP will try to meet any date agreed with you for installation or activation of the services, but we and/or our contractors may have to change the installation date given to you or activation may be delayed. We will try to notify you of any changes as soon as possible.
In line with GDPR your personal information may be used for these purposes for so long as you are a customer and for as long as is necessary for these purposes after we cease providing services to you. Occasionally third parties may be used to process your personal information in the ways outlined above. These third parties are permitted to use the data only in accordance with Vale WISP LTD’s instructions.
However, you will have the right to cancel the affected services or end these agreements if the changes are significant, as described in paragraph J4.
You may cancel those services affected without penalty by giving us at least 30 days’ notice. Such notice must be given within 30 days of the increase in charges or changes to the services or this agreement being notified to you. If you were not notified of these changes in advance, you must give notice of cancellation of the services affected to us within 30 days of receipt of your first bill following such increase in charges. If you do not give notice of cancellation within the specified period, you will be deemed to have accepted the increase in charges and/or the changes to the services and these agreements. You will no longer be able to cancel your services under this paragraph. If you cancel any services in these circumstances, the increased charges will not apply to those services during the 30-day notice period.
Vale WISP LTD, will not be liable for failing to do what it promised under these agreements if it is prevented from doing so by something outside its reasonable control which will include (but is not limited to) lightning, flood or severe weather conditions, fire or explosion, civil disorder, damage or vandalism to our network or equipment, terrorist activities, war, actions of local or national governments or other authorities, or industrial disputes.
Any notices Vale WISP LTD, gives to you must be in writing to you at your premises or sent electronically. Any notice period will start from the day on which the notice is delivered, two working days (i.e. excluding Saturdays, Sundays and public holidays) after the date it was posted if sent by ordinary post, or from the date of successful transmission if it is sent electronically.
These agreements are personal to you and you may not transfer your account or any of your rights and responsibilities under these agreements without our written agreement. For business reasons we may transfer any of our rights and responsibilities under this agreement without your permission
These words throughout these agreements have the following special meanings:
the terms and conditions set out in this document, the other legal stuff, together with all the details set out in any contract document we ask you to sign
‘client registration form’
Is the form you signed and returned to us stating the services initially orders and key facts relating to these agreements
any telecommunications or other equipment we supply to you as an essential part of providing the services (including upgrades and replacements).
the property where we or you install apparatus (including but not limited to the equipment) and to which we agree to supply the services.
us providing Internet access, by way of high-speed Internet connection.
the minimum period that you must keep a service, start from the service start date. This is 12 months for all broadband service.
‘normal working hours’
these are 9am to 5pm on Monday to Friday. These hours may change.
‘other legal stuff’
as well as the terms and conditions set out in this document, there are additional terms and conditions which apply to your services published by us on the Vale WISP website, and updated by us from time to time. If there is any conflict between the other legal stuff and the terms and conditions in this document, the other legal stuff will apply.
‘service start date’
the first date on which each service is available for you to use or, where no installation is required, the earlier of the date your service is activated or seven days from the date you ordered the services from us.
the services you have ordered including any new, extra or substitute services which we agree to supply you at a later date
an electronic communications system or network.
the website at www.valewisp.com or any other website address we may tell you about.
Here we outline the standards and practices we follow to ensure the smooth operation of our network.
Network Monitoring: We use multiple network monitoring tools to keep an eye on our customer routers, antennas, and masts. This helps us to identify and resolve issues before they can impact the customer experience. We also perform regular device firmware backups to ensure that we can quickly restore devices in case of any failures.
Spectrum Monitoring: We monitor the spectrum to ensure that there is no interference that can affect network performance. This includes monitoring the signal strength and noise levels of our wireless access points.
Device Monitoring: We monitor the performance of devices on our network, including routers, switches, and access points. We check the port speeds and ensure that there are no packet drops or other performance issues that could affect the quality of service for our customers.
Alerting: We have set up alerts that notify us immediately when there is an issue on the network. These alerts include notifications for device failures, network congestion, and other critical events. This allows us to quickly identify and resolve issues before they can cause significant impact.
Device Event Publication: We publish device events on our monitoring page, which is available at valewisp.statuspage.io. This page provides real-time information about the status of our network, including any ongoing issues or maintenance activities. Customers can use this page to stay informed about the network’s status and any potential impacts on their service.
By following these standards, we ensure that our network is reliable, performs at its best, and that our customers receive the best possible service. We are committed to maintaining these standards and continuously improving our network to meet the evolving needs of our customers.
WiFi Coverage is affected by many factors in and around your property as well as the devices you are using, such as phones and laptops. Here are a few key factors that may help you to get the best from your wireless network:
Acceptable Use Policy
To make these rules easy to read the terms we (us, our, etc.), and you (your, etc.) , are used as per our terms and conditions.
Using the Internet requires that certain rules are followed. These rules are not laws (which must also be obeyed), but conventions that have developed throughout the Internet to ensure everything runs smoothly. These rules are often informal, and are usually managed by the users themselves (for example, in news groups). However, the Internet only works if the people using it co-operate to use the Internet sensibly. Sometimes the rules change as new exploits or problems occur in the Internet.
This Acceptable Use Policy defines the main rules which are sensible to follow, but is by no means a complete list. If these rules are broken, the offending account can be suspended and/or terminated.
At the end of the day, it is not about breaking specific rules – it is about being a nuisance on the Internet to the extent that you affect the service we can offer, directly or indirectly.
If you continue to be a nuisance on the Internet we can opt not to renew your contract and so terminate your service. This may seem harsh, but remember that you can choose not to renew your service at any point you like, and you don’t have to give us a reason at all. The agreement works both ways.
These rules are part of the terms and conditions.
Permanently connected customers that provide their own web servers, email servers, news servers or any other type of servers are totally responsible for those servers and their content. You should ensure that you are aware of any laws regarding the material you are providing, including copyright laws. If you are breaking the law we will co-operate with the authorities and may also disconnect your service.
Please also note that the service is a shared service. In fact the whole internet is a shared service. The internet is commercially viable because links are shared. You are expected to make responsible use of the service in light of the fact that it is shared with other users and your actions affect others. You are expected to pick the right tariff for your usage and try and stick within it on average. Having different tariffs for different usage levels allows us to purchase sufficient capacity. Where there are unmetered periods in the tariff, please just be sensible. At the end of the day, we can choose not to provide service to you.
It is not really our concern what you do with your internet connection any more than it is the concern of the power company what you do with the electricity they supply. However, we make it a requirement that you do not use the service for anything illegal. This includes copyright violation.
We also require you not to do anything that could affect the service we offer to other customers generally, which could include copyright violation if it means any copyright holders try and take action against us.
Having said that, there is a due legal process for anyone that believes one of our customers has violated their copyright. It involves the courts and (for criminal breaches) the police. It does not involve us other than where we have to comply with a request from the court or police to give them information.
So if you are a copyright holder and believe one of our customers has breached your copyright, it is up to you to follow the correct legal process to take civil and/or criminal action against that person. Please do not contact us on the matter as we are neither the police nor a court.
Whilst any applicable laws must be obeyed, we do not restrict what you say or how you use the Internet. It is not a breach of our AUP for you to be sent abusive, defamatory or offensive material via email or news – this is a matter between you and the sender. As we do not provide a news service, we do not consider ourselves liable under the Defamation Act for any news postings you make or collect. Our role in such matters is (as much as the law permits) much like the post office, who do not accept liability for an abusive personal letter sent via the post. As a customer you must accept that we are carriers of information with no responsibility for its content whether stored in transit or not. If we are found to be liable for anything you do using the service, you must indemnify us in full. If you are not happy with this arrangement, then please do not take the service. We expect you to take responsibility for your actions.
As such, abuse on the Internet is not in itself a reason for suspension of service. However abuse of the Internet is unacceptable. Abuse of the Internet means anything that could affect the operation of the internet, affect the service we can offer to our customers or affect a large number of internet users. This includes any action that could cause our internet feed to be disconnected or restricted, including breaking the acceptable use policy of our peers or causing any sanctions to be made against us.
We will, wherever possibly, give you reasonable warning of any problems, and a reasonable time to rectify problems before we consider any action (such as suspension of service). In exceptional circumstances this may not be possible. If you have a machine causing problems we will expect you to sort the problem or disconnect the machine within a working day.
Every news group, and in some cases whole hierarchies, have their own rules. It is important to look at the last week or so of postings to a group to find out how it works before you post something yourself. You will often find a weekly FAQ (Frequently Asked Questions) posted in a group – please read it. Also, it is well worth checking news search engines to see if the question you have has been asked before.
This applies particularly to bulk posting of adverts, either individually or cross posted to multiple groups. Please note that get rich schemes are generally illegal.
You should only ever post binaries (i.e. anything other than plain text) to a newsgroup if it has binaries in the name, and only then if the name does not have .d on the end. Do not post in HTML unless the group specifically permits this.
You should use a valid email address on any postings you send.
You should use your email address on all email you send.
There are no limits on email sent or received, but bulk emailing of unsolicited advertisements is not acceptable. Recent UK legislation may also affect this practice, and if you are in doubt, check with a solicitor specializing in the field.
You are responsible for anything emailed from any of your machines.
Making up domains
When sending email or news postings it is important not to simply make up email addresses. Generally, you should use a valid email address that you own. In some cases such as mailing lists or news postings you may not wish to use your normal email address as this could lead to spam or junk mail being sent, and this is a valid concern. In such cases you should use an alternative email address which you own.
One approach may be to change your address that you use on news postings every month and allow email only for the current address. This is more polite as it does allow people to email replies to your postings but also allows you to cut down on junk mail.
If you really want to post using a completely invalid email address, then use something ending in .invalid (as per RFC 2606). A good ploy may be to use your normal email address with .invalid added to the end. Remember that your posting will have a trace of the IP addresses used, and so using a made up email address will not make you untraceable.
You must never use someone else’s email address without their permission or any address that may be someone else’s in the future – so essentially, don’t make up email addresses.
Why? Obviously you should not use an address that may be someone else’s, but there are other reasons not to make up addresses which may be less obvious. Whenever a made up address is used, a name server will be queried, and for an address which is completely made up this could query the top level name servers. There are only a few dozen of these, and all valid queries result in caching of answers. Invalid queries will cause the top level name servers to be asked every time and put a lot of load on them. Everything you do on the Internet relies on these name servers, so it is best to ensure they keep running smoothly.
Any legitimate complaint we receive will be considered and may cause suspension of any account at our sole discretion. When considering a complaint, the effect on the Internet and to our ability to provide services to all our customers is considered. Abuse in this context is abuse of the Internet and not abuse on the Internet, so don’t bother complaining to us because someone calls you a rude word in email or on a newsgroup (although, feel free to complain to the sender – but this does not usually help).
Some things to watch out for…
We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our customers, suppliers and associates. As a minimum, we adopt procedures and practices in keeping with EU GDPR.
We always conduct our own services honestly and honourably, and expect our clients and suppliers to do the same. Our advice, strategic assistance and the methods imparted through our training, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.
Duty of care
The internet services we provide, along with our actions and advice will always conform to relevant law, and we believe that all businesses and organisations should avoid causing any adverse effect on the human rights of people in the organisations we deal with, the local and wider environments, and the well-being of society at large.
Our contract will usually be in the form of a contract covered by our general terms and conditions. These terms will be provided to you at the point on order or delivery and are available to view from our website at any time. The quality of our service and the value of our support provide the only true basis for continuity. We always try to meet our clients’ contractual requirements, and have measures in place for you to easily and simply let us know if you have a problem or complaint about the service we provide to you.
Our fees are always competitive for what we provide, which is of high quality and often tailored to your needs. As such we do not generally offer arbitrary discounts; generally a reduction in price is only enabled by reducing the level or extent of services to be delivered. That said, we always try to propose solutions which accommodate our clients’ available budgets and timescales. Wherever possible we agree our fees and basis of charges clearly in advance, so that we and our clients can plan reliably for what lies ahead.
We expect our bills to be settled in a timely manner as set out in our order and general terms and conditions. Late or overdue payments may result in your service being suspended or stopped and you may be required to pay a reconnection fee. If you have a problem in making a payment, we ask that you contact us immediately so that we can discuss this with you and avoid disruption to your service. Full contact details are listed at the end of this document.
Intellectual property and moral rights
We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return we respect the moral and intellectual copyright vested in our clients’ intellectual property.
We maintain the quality of what we do through automated and professional network monitoring as well as feedback from our clients. We make every effort to keep you connected to our network and to the outside world in line with our published service level agreement (SLA) relating to your contract. However, we are not in control of the wider internet and cannot guarantee that all services will be available all of the time. If you do have a problem, please let us know as soon as possible so that we can help. Full contact details are listed at the end of this document.
We conduct all of our activities professionally and with integrity. We take great care to ensure that any work we carry out at your property is performed safely, using professional equipment and tools and to the highest standards available. Our team is well trained and we expect anyone who you are in contact with to act professionally and honestly and we expect the same in return. You will always be treated respectfully and courteously but our staff are instructed to disengage with anyone who is abusive or rude. We promise to deal with you at every stage in a professional manner, but if you have any concerns, please contact us immediately. Full contact details are listed at the end of this document.
Equality and discrimination
We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability.
Definitions and interpretation
collectively all information that you submit to Vale WISP LTD via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies);
Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
the General Data Protection Regulation (EU) 2016/679;
Vale WISP LTD, we or us:
Vale WISP LTD, a company incorporated in Wales whose registered adddress is Melin Meredydd, Rhewl, Ruthin, LL15 2UA. Please note this is not a trading address;
UK and EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you
any third party that accesses the Website and is not either (i) employed by Vale WISP LTD and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Vale WISP LTD and accessing the Website in connection with the provision of such services; and
the website that you are currently using, https://valewisp.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
How we collect Data
Data that is given to us by you
Data that is collected automatically
Our use of Data
Who we share Data with
Keeping Data secure
Links to other websites
Changes of business ownership and control
Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
You may contact Vale WISP LTD by email at firstname.lastname@example.org.
01 February 2023
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
We use the following strictly necessary cookies:
user authentication: Used to authenticate the user
We use the following analytical/performance cookies:
website analytics To provide website analytics for internal use only